Refund Policy

At Astroushaa, we are committed to ensuring a positive experience for our customers. This Refund Policy explains the conditions under which refunds may be requested, approved, and processed for our astrology, spiritual, and gemstone products.

Eligibility for Refunds

• Refund requests must be raised within the specified return window from the date of delivery.
• Products must be unused, unworn, unenergized, and in their original condition.
• Original packaging, tags, seals, certificates (if any), and invoice must be intact.
• Products must not be altered, tampered with, or damaged by the customer.

Non-Refundable Items

• Personalized or customized products
• Energized, activated, or ritual-processed items
• Astrology-specific products prepared using personal birth details
• Used, worn, tried, or opened spiritual products
• Products with broken seals or missing original packaging

Refund Request Process

• Contact Astroushaa through the official support option available on the website.
• Provide order details along with a clear explanation for the refund request.
• Submit proof of product condition (images or unedited opening video) where applicable.

Approval of Refunds

• Refunds are approved only after verification of the returned product and confirmation by Astroushaa.
• Refund requests outside the policy terms may not be approved.

Refund Method & Processing Time

• Approved refunds are processed to the original payment method used during purchase.
• Refund processing time depends on banking and payment gateway timelines.

Partial Refunds & Exceptions

Partial refunds may be applicable in certain cases, subject to product condition and verification by Astroushaa.

Shipping & Handling Charges

• Return shipping costs are generally borne by the customer unless the refund is due to an error from Astroushaa.
• Original shipping, handling, and convenience charges are non-refundable.

Late or Failed Refunds

• If you have not received an approved refund, please first check with your bank or payment provider.
• If the refund is delayed beyond normal banking timelines, contact Astroushaa through the official support section.

Company Rights & Final Decision

• Gemstones and spiritual products are energy-based and sensitive in nature.
• No refunds are accepted once a product has been used, worn, energized, or unsealed.
• Astroushaa does not make medical, health, or guaranteed outcome claims.
• In case of disputes or unclear situations, Astroushaa’s decision shall be final.

Contact Information

For any questions regarding refunds, customers may reach out through the official contact or support section available on the Astroushaa website.

🌟 Final Note

At Astroushaa, every product is selected and prepared with care, intention, and respect for your spiritual journey. We appreciate your understanding of the sensitive nature of our products and thank you for trusting us.