At Astroushaa, we take great care in packaging and delivering our spiritual
and astrology-based products. This Shipping Policy explains how orders are processed,
shipped, and delivered, along with important information about timelines, charges, and responsibilities.
Order Processing Time
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Regular products are usually processed within a standard processing period
after order confirmation.
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Customized, energized, or astrology-specific products may require additional
processing time due to personalization, energizing rituals, or preparation based on individual details.
Processing time does not include transit or delivery time.
Shipping Locations
Domestic Shipping (India)
Astroushaa currently ships to most serviceable locations across India.
International Shipping
International shipping may be available for selected locations. Availability, delivery timelines,
customs duties, and regulations may vary depending on the destination country.
Shipping Methods & Partners
Orders are shipped using reliable logistics and courier partners selected by Astroushaa.
Courier partner selection may vary based on location, serviceability, and operational requirements.
Estimated Delivery Time
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Standard delivery timelines are estimated based on the destination and shipping method selected.
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Delivery timelines are estimates only and not guaranteed.
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Delays may occur due to festivals, weather conditions, customs clearance,
courier partner delays, natural events, or other unforeseen circumstances.
Shipping Charges
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Shipping may be offered free of charge on select products, orders, or promotional offers,
as mentioned on the website.
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In other cases, shipping charges are calculated at checkout based on order value,
weight, and delivery location.
Order Tracking
Once an order is shipped, tracking information may be shared with the customer
through the available order communication channels, where applicable.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping details.
Astroushaa is not responsible for delays, non-delivery, or additional charges
resulting from incorrect or incomplete address information.
Delayed, Lost, or Undelivered Shipments
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In case of delays, customers are requested to allow reasonable additional time
before raising a concern.
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If a shipment is lost or undelivered, Astroushaa will coordinate with the courier
partner to investigate and provide appropriate assistance as per applicable policies.
Packaging & Handling
Gemstones, crystals, and spiritual products are sensitive in nature.
Astroushaa ensures careful packaging and handling to protect the product
during transit and to respect its spiritual integrity.
Damaged Packages During Transit
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If the package appears visibly damaged at the time of delivery, customers are advised
to document the condition before opening.
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Clear images or an unedited opening video may be required to raise a damage-related claim.
Customer Responsibilities During Delivery
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Ensure availability at the delivery address to receive the package.
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Inspect the outer packaging before acceptance, where possible.
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Follow any delivery instructions shared by the courier partner.
Company Rights & Limitations
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Astroushaa is not responsible for delays caused by courier partners,
natural events, government regulations, or circumstances beyond its control.
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Astroushaa does not make medical, health, or guaranteed outcome claims
related to any product delivery or usage.
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The company reserves the right to update or modify this Shipping Policy
in accordance with Indian ecommerce norms and operational requirements.
Contact Information
For any questions related to shipping, delivery, or order status,
customers can reach out through the official contact or support section
available on the Astroushaa website.
🌟 Final Note
At Astroushaa, every order is handled with care, intention, and respect for
spiritual traditions. We appreciate your patience and trust as we work to
deliver your products safely and thoughtfully to your doorstep.
